PLACING & COLLECTING YOUR ORDER
Can I order over the phone?
Absolutely. Simply call us on 07919 407388 (Monday-Fridays 9-5pm) and we will place a Click & Collect order for you.
When will my order be ready to collect?
All orders are ready to collect within 1 working day of the order being placed. As soon as we receive your order, we will contact you to confirm when you’d like to collect.
We offer collection anytime between 8am-6pm, Monday-Friday. Collection must be within 3 working days of placing your order. Weekend collection is available upon request.
How do I know when my order is ready to collect?
As mentioned above, once you place your order, we will contact you to confirm the earliest possible collection time.
Where do I collect my order?
We are committed to upholding all government guidance regarding COVID-19. As such, we are only offering a Click & Collect service. To comply with social distancing terms, as soon as you arrive we will place your order outside of our kitchen for you to pick up.
You collect your order directly from us at Henstead Pavilion:
Henstead Old Rectory
For exact directions, click HERE & enter your postcode where requested.
Feel free to contact us at any point 07919 407388 / firstname.lastname@example.org
Can I change my order?
We all understand that one accidental click can scupper an order! While we cannot promise order alterations after order placement, we will do our very best to. Simply call or email us to discuss: 07919 407388 / email@example.com
If you have any other questions, please call us on 07919 407388
I’m not happy with my order, will you give me a refund?
Yes. If you are not happy with the product and return it within 14 days of purchase, we will process a full refund. You must notify us by email (quoting your order number & product to be refunded) in order for us to fulfil your refund.(firstname.lastname@example.org)
Can someone else collect my Click & Collect order?
Yes, so long as that person has your name and order number.
I’m in isolation and cannot leave home. Are you able to deliver and/or supply additional vegetables or other side dishes over the coming months?
We are keen to help any individuals in the local area as best we can. If you are placing a bulk order (minimum 7 meals) and would like this delivered within 12 miles of Henstead (Henstead/Beccles/Bungay/Southwold), please call or email us before placing your order: 07919 407388 / email@example.com
COOKING YOUR ORDER
How do I cook my Henstead Herbs meal?
All Henstead Herbs meals follow the same cooking instructions. Simple!
- Preheat oven to 180°C
- Remove lid
- Cook for 45 mins
- Allow 10 minutes to cool
- For best taste, see specific serving suggestions on product pages.
How long will meals last in the freezer?
We recommend to eat our frozen meals within 3 months of purchasing. If stored correctly, they are suitable to eat up for to 6 months from the date first frozen.
Are any meals suitable for microwaving?
Which of your dishes are gluten free, dairy free, vegan and/or vegetarian?
Gluten Free AND Dairy Free:
- Beetroot & Rhubarb Gratin
- Beccles Curry
- Covehithe Fish Curry
- Pork & White Bean Casserole
Vegan & Vegetarian:
- Beetroot & Rhubarb Gratin
- Beccles Chickpea Curry
HEALTH & SAFETY
Henstead Pavilion is Food Standard Assocation (FSA) certified, complete with the highest Food Hygiene Rating (Number 5 – Very Good).